We ship to addresses throughout the United States. Here's everything you need to know about how your order travels from us to you.

1.processing Time
Orders are typically processed and dispatched within 1–3 business days of being placed. Business days are Monday through Friday, excluding federal holidays. You'll receive a confirmation email with tracking information once your order has shipped.

2.shipping Methods & Delivery Times
Delivery timeframes depend on your location and the shipping method selected at checkout. Estimated timeframes are:
Standard Shipping: 5–8 business days
Expedited Shipping: 2–3 business days (where available)
These are estimates provided by our carrier partners and are not guaranteed. Delays may occur during peak periods, holidays, or due to circumstances outside our control.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this to track your package directly on the carrier's website. If you don't receive a tracking email within 4 business days of ordering, please check your spam folder or contact us.

3.address Accuracy
Please double-check your shipping address before placing your order. Hellorison is not responsible for orders delayed or undeliverable due to an incorrect address provided at checkout. If you notice an error, contact us immediately at hello@hellorison.com — we'll do our best to correct it before the order ships.

4.lost or Stolen Packages
If your tracking shows delivered but you haven't received your package, please first check with neighbors or building management, then contact the carrier directly. If the issue remains unresolved, reach out to us at hellorison@gmail.com within 7 days of the delivery date and we'll work with you to find a resolution.
Questions?
For anything shipping-related, email us at hellorison@gmail.com. We aim to respond within 2 business days.